Information we collect and why
We collect basic personal information in order to carry out the medical side of the eye examinations, spectacle dispensing, repairs, contact lens appointments, such as: Your name, address, date of birth, contact information including email address and telephone number. We also collect more detailed medical data as part of the eye examination and contact lens appointment which is given to us by yourself which is necessary and recorded on your electronic record card which fully complies with the General Optical Council (GOC) guidelines as well as our National Health Service (NHS) contract which we adhere to. The information is stored safely and secure onsite and offsite back ups. We do not use your personal details to contact you for marketing purposes. We will contact you by email, SMS, mobile phone, land line, and post to inform you when your medical eye examination is due and overdue as appropriate, you can unsubscribe at any time.
Looking after your information
We collect personal and medical data on the basis of legitimate interest, where personal data is used in ways that you would reasonably expect to answer your queries, inform you of our services. Please write to The Data Controller who is Mr James Oliver Radley, J. Oliver Radley Opticians, 36 High Street, Buntingford, Hertfordshire SG9 9AQ. We aim to ensure that personal data is accurate and up-to-date. Should you spot an error please let us know and we’ll put it right. We’re committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and in the practice.
Who sees your personal information
Personal data is only seen by J. Oliver Radley Opticians staff. We have never sold the personal data we collect to external organisations. If the business is sold or merges at any time in future, personal data will be safeguarded, to continue to provide a service. We only share personal data with contractors when this is necessary to complete details such as our Audiologists who we only pass information to when clients request it and the details we pass on are: name, address, and contact telephone number in which we trust, and we refer to their Data Protection credentials, generally through contractual terms via ‘Hidden Hearing’.
How long we keep your information
All data is indefinitely stored and we have a duty of care to lodge all the data with the new owners or another Opticians if not stored by ourselves here at 36 High Street, Buntingford, Hertfordshire, SG9 9AQ
Where your information goes
In general, we collect, use and store data at J. Oliver Radley Opticians. However, due to use of the internet, personal data you provide on this website and in practice may be processed through servers based in other countries and outside the European Economic Area. To ensure the security of data we use reputable platforms and check their Data Protection credentials.
Policies on websites we link to may be different
About cookies and how to control them
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